Terms & Conditions

COMPANY 

Forever Love Ltd.
Unit 13, Glossop Brooke Business Park
Surrey Street
Glossop
SK13 7AJ

Company No. 10166861

ORDERING

Simply click 'Add' to add items to your basket as you're shopping. You can view the contents of your basket at any time by clicking the 'My Basket' button in the top right of each page. Once you're happy with your items simply click 'Checkout' and follow the on screen instructions which will take you to our secure payment page.

PRICES

All prices quoted on our website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. 

DELIVERY

Once payment has been received, your order will be dispatched within 48 hours. All home accessories and gifts are sent on a tracked parcel 3-5 day delivery service. We will contact you by email if there are any changes regarding your delivery. 

If your order is for a PRE-ORDER item, please refer to the specific product listing for delivery times. 

Some orders are delivered by a third party supplier courier who will call you approximately where delivery times may vary.

Please note that deliveries to Off Shore UK (such as Channel Isles) there will be applicable delivery charges. 

There is no extra charge for smaller deliveries to Northern Ireland (under 5kgs) Please note that we do not currently ship to BPFO addresses. 

CANCELLATIONS

You may cancel your order (once accepted by us), for any reason, up until the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. 

RETURNS

We hope you are delighted with your order but we do understand that sometimes you will want to return an item.

If you are not completely satisfied with your purchases we will happily exchange or refund any unused items with your receipt within 30 days. Goods must be returned in the same condition they were sold, including all original packaging. The return of goods is our customer’s responsibility and postage will be refunded at the discretion of Forever Love.

If for any reason your goods have been damaged in transit, we will either refund your goods or replace it, if the item is in stock, once the original goods have been returned to us. 

PRODUCT DESCRIPTIONS

We take care to ensure the items descriptions and specifications are correct, however whilst the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in the colour caused by the browser software or the computer system you use. 

CUSTOMER SERVICES

We aim to provide excellent customer service, because our customers are very important to us! If for any reason you experience a problem with your order, please do not hesitate to contact us on 0161 477 9887 or email sales@foreverloveonline.co.uk and we will do our very best to try and rectify it as soon as possible! 

PAYMENT

We accept all major credit, debit cards and PayPal. Our payment gateway adheres to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.

PRIVACY POLICY

We want all our customers to have peace of mind when purchasing from Forever Love. We will not pass your personal details on to any third parties and your financial information will be securely destroyed.